Privacy Policy

Privacy Policy

Last Updated: 6th August, 2023

Your privacy is very important to CYBER.CO.KE and always has been and will always be important. So we have developed a Privacy Policy that covers how we collect, use, disclose, transfer and store your information. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions in regards to this Privacy Policy.

How Personal Information About Customers Is Used?

User data may be shared with CYBER.CO.KE third party service provider(s) so as to improve order processing and customer service. It may also be used both for marketing research purposes and customer relation management (CRM). We use the data for purposes set out in our Privacy Policy and in our Data Privacy Statement including:

• Providing, improving, analyzing and personalizing our KRA Services to our customers and clients in Kenya.
• Complying with Data Protection Laws of Kenya and Protecting the Rights or Safety of CYBER.CO.KE and its users in Kenya. 
• Creating reports using aggregated and anonymized data for statistical and analytical purposes in improving service provision to customers and clients in Kenya. 

The above data is necessary so as to enable us provide the KRA Services that our users in Kenya need on a day to day basis. If you do not wish to accept the Privacy Policy, you may not use CYBER.CO.KE.

What Is Done With Your Personal Information?

User data collected helps us to personalize our website according to each user’s wishes and preferences. Offering you the most spontaneous and friendly surfing experience is our priority. Data collected is for service provision purposes only and help us to:

• Process KRA Services and Online Orders from customers and clients in Kenya. 
• Deliver KRA Online Services to customers and clients in Kenya.
• Develop our Online KRA Services for customers and clients in Kenya. 
• Process payments for online orders and communicate with you about your orders, services and promotional offers.
• Keep and update our database and your accounts with us.
• Propose a unique and targeted navigation experience.

What About Cookies?

Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features to make your navigation experience unique and targeted.

The acceptance of cookies is not a requirement for visiting the Site. Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol (IP) address, saving you time while you are on, or want to enter, the Site.

We only use cookies for your convenience in using the Site and not for obtaining or using any other information about you (for example targeted advertising). Your browser can be set to not accept cookies, but this would restrict your use of the Site. Please accept our assurance that our use of cookies does not contain any personal or private details and are free from viruses. 

CYBER.CO.KE uses Google Analytics, Quantcast, Yandex and Bing for marketing and personal data optimization purposes. We also use Google Digital Marketing to propose targeted offers and services.

What Is The Accuracy Of The Personal Data Provided To CYBER.CO.KE?

You declare and guarantee that you are the owner or have the necessary rights on the content that you transmit to us; that at the date of its transmission (i) the content is exact and true, (ii) the use of the content does not contravene any of our policies and will not be damaging to any third party (i.e. that the content is not defamatory).

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input on our website.

Examples Of Information Collected:

• • Information You Give Us: You provide most such information when you search, order for services online, post, participate in a contest or questionnaire or communicate with customer service.

• • Automatic Information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL) click stream to, though, and from our website, including date and time; cookie number; products you viewed or searched for. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

• • Desktop/Mobile/Tablet: Most desktop, mobile and tablet devices provide users with the ability to disable location services. Most likely, these controls are located in the device’s settings menu. If you have questions about how to disable your device’s location services, we recommend you contact your mobile service carrier or your device manufacturer.

What Are Your Rights?

If you are concerned about your data, you have the right to request access to the personal data which we may hold about you when you accessed our website and requested for the various KRA Services that we offer. You have the right to require us to correct any inaccuracies in your data free of charge.