This Step-by-Step iTax Tutorial explains How To Change Mobile Number on iTax, providing clear and detailed guidance through each step of the process from start to finish, helping you Change Mobile Number on iTax in a few minutes.
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Requirements Needed To Change Mobile Number on iTax
To be able to successfuly change Mobile Number on iTax (KRA Portal), you need to have with you the following two main requirements:
- KRA PIN Number or ID Number
- iTax Password (KRA Password)
- New Mobile Number
Once you have the above two requirements, you will be able to change Mobile Number on iTax in a few minutes by following the steps outlined below.
How To Change Mobile Number on iTax
To successfully Change Mobile Number on iTax, follow the steps outlined below.
Step 1: Visit iTax
To be able to change or update your mobile number on iTax, the first thing that you need to do is to visit iTax using the url https://itax.kra.go.ke/KRA-Portal/
Step 2: Log in to iTax
Once you are on iTax, you need to do the following; enter KRA PIN Number or National ID Number, click on “Continue” button, enter iTax Password (KRA Password), solve the arithmetic question (security stamp) and click on the “Login” button to access your iTax account.
Step 3: Click on Registration – Amend PIN Details – Update Contact Details
In this step, from your iTax account dashboard, on the top menu, follow this sequence; click on “Registration” menu, then “Amend PIN Details” and finally “Update Contact Details” to start the process of changing and updating your mobile number on iTax.
Step 4: Amend Contact Details
Next, select and delete the current mobile number and proceed to enter your new mobile number on iTax. Once you have entered your mobile number, you will be prompted to verify the same by sending mobile OTP to the new mobile number. Proceed by clicking on the “OK” button.
In order to continue using iTax functionality you are required to verify your mobile number.Please click “Send Mobile OTP” button to receive OTP on mentioned mobile number.
Step 5: Send Mobile OTP
In this step, you need to click on the “Send Mobile OTP” button to receive the OTP verification code from Kenya Revenue Authority (KRA) via SMS. You will receive an SMS from KRACare stating:
Dear iTax User, Your One Time Password (OTP) is: 8**1. This OTP will expire in 15 minutes.
You need to enter that mobile OTP verification code and click on the “Submit” to complete the process of changing and amending mobile number on iTax.
Step 6: Mobile Number Changed Successfully
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Submit Service Request
In the final step, after entering the Mobile OTP on iTax, you will receive a notification stating, “Taxpayer contacts have been updated successfully. You can reprint your PIN certificate to get the new details.” This message confirms that your mobile number has been successfully changed and updated on iTax.
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