How To Reset iTax Password Online (In 7 Steps)

The iTax Password is one of the most important login credentials need for a taxpayer to be able to access his or her iTax Portal (KRA Portal) account. Just like any system in the world that has users who have to login to access the services and features, the same applies to KRA Portal (iTax Portal). You need to login to your account by using your iTax Password that you setup when you acquired your KRA PIN Number or one that you recently changed.

If by any chance you have forgotten or don’t know your iTax Password, then you don’t have any other option rather that doing a password reset on KRA Portal (iTax Portal). This way, you will get the password reset and use the same to setup a new iTax Portal for your iTax account. The process of How to Reset iTax Password will only be possible if you have with you the two main requirements that you need i.e. KRA PIN Number and iTax Registered Email Address.

As mentioned above, the two main requirements that are needed in the process of resetting iTax Password online in Kenya are the KRA PIN Number and iTax Registered Email Address which you can also choose to call KRA Email Address or iTax Email Address. These two go hand in hand as all password resets on iTax Portal (KRA Portal) are sent to the registered email address appearing on iTax Portal.

Requirements Needed In Resetting iTax Password Online

To be able to reset your iTax Password, you need to have both your KRA PIN Number and the iTax Registered Email Address. These two are important as the process of resetting iTax Password is only possible when you have access to both the KRA PIN and iTax Email Address, as briefly described below.

KRA PIN Number

KRA PIN Number is the most important requirement that you need to have with you when you want to login to KRA Portal or even when you want to Reset your iTax Password online. If by any chance you have forgotten or you don’t remember your KRA PIN Number, you can submit KRA PIN Retrieval request online here at CYBER.CO.KE and our support team will be able to assist with the retrieval of your lost or forgotten KRA PIN Number.

At the same time, if you are looking for a new KRA PIN Number, you can get it here in less than 3 minutes by submitting your KRA PIN Registration request at CYBER.CO.KE. Your new KRA PIN Number and KRA PIN Certificate will be sent to your Email Address once the request for KRA PIN Registration has been done and processed by our support team.

iTax Registered Email Address

The next requirement that you need in the process of resetting your iTax Password is the iTax Registered Email Address. This is the email address where the iTax system will send you the password reset email which you will use the reset password to setup a new iTax Password. So, you need to ensure that you can access the iTax Registered Email Address for you to be able to reset iTax Password easily.

If by any chance you no longer have access to the iTax Registered Email Address or you are using a new Email Address, the good news is that here at CYBER.CO.KE, we offer KRA PIN Change of Email Address services to taxpayers in Kenya. You can submit your request online and have our support team assist you in changing the iTax Registered Email Address so as to put a new email address for you to be able to reset you iTax Password online.

Did you know that you can easily apply and get your KRA PIN Number and KRA PIN Certificate online in less than 5 minutes by using CYBER.CO.KE today. Get it via email address or even WhatsApp upon submission.

Here at, CYBER.CO.KE, we offer unmatched KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address services to Kenyans daily. Fill and submit your request online today.

How To Reset iTax Password Online (In 7 Steps)

Step 1: Visit KRA Portal

The first step involved in the process of resetting iTax Password is to visit KRA Portal by using this link https://itax.kra.go.ke/KRA-Portal/

Step 2: Enter KRA PIN Number and Click on Forgot Password

In this step, on the KRA Portal homepage, enter your KRA PIN Number and click on the “Forgot Password/Unlock Account” link at the bottom of the page.

Step 3: Fill the Forgot iTax Password Form

Next, in the forgot password form, solve the arithmetic question (security stamp) and click on the “Submit” button. You will get a notification saying “Your password has been mailed to you”. At this point, you have to access your iTax Registered Email Address so as to get the iTax Password Reset email from Kenya Revenue Authority (KRA).

Step 4: Password Reset for KRA Web Portal account

In your iTax Email Address, you will get an email from [email protected] with the title; Password Reset for KRA Web Portal account. The email will confirm that your iTax account password has been reset and your login id and new password have been sent. The login ID is normally your KRA Password while the password is what we refer to as the reset password that is used to setup a new iTax Password on KRA Portal (iTax Portal).

This password reset is also sometimes referred to as the “Old Password” and when you are prompted to enter the old password, this is the password you are supposed to enter so as to be able to reset the iTax Password and setup a new password that you can easily remember.

Step 5: Visit KRA Portal

In this step, you will visit KRA Portal once again by using the link https://itax.kra.go.ke/KRA-Portal/

Step 6: Enter KRA PIN Number and iTax Password Reset

Next, enter your KRA PIN Number and iTax Password Reset that was sent to your iTax Registered Email Address. Solve the arithmetic question and click on the “Login” button.

Step 7: Setup a new iTax Password

In this step, you need to fill in the Old Password, New Password, Confirm New Password, Security Question, Security Answer, Confirm Security Answer and the Disclaimer check boxes (I Agree to the KRA Website Policy and Disclaimer and I have read the KRA Website Secure Password Policy Guideline). The old password is that password that was sent to your iTax Registered Email Address you you were doint iTax Password Reset. You need to enter your old password and setup now your new iTax Password.

Use an iTax Password that you can easily remember so that when you want to login to KRA Portal (iTax Portal), you can easily use your KRA PIN Number and that iTax Password. Once you have filled in the above details, click on “Submit” button. Once you click on that button a pop up will appear telling you that “Your password has been successfully changed” At this point, you have managed to reset your iTax Portal online using KRA Portal (iTax Portal) and you can proceed to use your iTax account to perform the different tax transactions.