How To Reset KRA Password Online (In 7 Steps)

For you to be able to access KRA Portal (iTax Portal) account, you need to login using both your KRA PIN Number and KRA Password. The KRA Password is one of the most important login security credential that all taxpayers need to have and know. When you register for a KRA PIN online, you normally get issued with your KRA PIN Number, KRA PIN Certificate and KRA Password reset which you use to setup a new password for your account. For future logins, when you forget your KRA Password, you can simply do a KRA Password reset on the KRA Portal and setup a new password for your account.

If you have forgotten your KRA Password, you can easily do a password reset using KRA Portal reset password functionality to get the password reset email from Kenya Revenue Authority (KRA) which you will then use to reset the KRA password to a new one. One thing that you need to take into consideration is that you can only do a password reset if the email address on KRA Portal is the same as the one you are using. So, if the email address on iTax is not the same as the one you are using, the good news is that we do offer KRA PIN Change of Email services, whereby you can request for your email address on KRA Portal to be changed to a new one.

The process of KRA Password reset involves a taxpayer having two important requirements i.e. KRA PIN Number and Email Address Linked to KRA PIN Number. These two form part of the main requirements that are needed in the process of How to Reset KRA Password online using KRA Portal. Just like online system, the KRA PIN number serves as the Username/User ID and the KRA Password serves as the security authentication on the Portal. Below is a brief description of what each of these two main requirements in password reset on KRA Portal entails.

Requirements Needed In Resetting KRA Password Online

As mentioned above, to be able to do a KRA Password reset online on KRA Portal, you need to have with you KRA PIN Number and Email Address Linked to KRA PIN Number.

KRA PIN Number

KRA PIN Number is the most important requirement that you need to have with you when you want to login to KRA Portal or even when you want to Reset your KRA Password online on KRA Portal. If by any chance you have forgotten or you don’t remember your KRA PIN Number, you can submit KRA PIN Retrieval request online here at CYBER.CO.KE and our support team will be able to assist with the retrieval of your lost or forgotten KRA PIN Number.

At the same time, if you are looking for a new KRA PIN Number, you can get it here in less than 3 minutes by submitting your KRA PIN Registration request at CYBER.CO.KE. Your new KRA PIN Number and KRA PIN Certificate will be sent to your Email Address once the request for KRA PIN Registration has been done and processed by our support team.

Email Address Linked to KRA PIN Number

The next requirement that you need in the process of doing a KRA Password reset on KRA Portal is the Email Address Linked to KRA PIN Number. This is the email address where the KRA Portal will send you the password reset email which you will use the reset password to setup a new KRA Password. So, you need to ensure that you can access the Email Address Linked to KRA PIN Number for you to be able to reset KRA Password easily.

If by any chance you no longer have access to the Email Address Linked to KRA PIN Number or you are using a new Email Address, the good news is that here at CYBER.CO.KE, we offer KRA PIN Change of Email Address services to taxpayers in Kenya. You can submit your request online and have our support team assist you in changing the Email Address Linked to KRA PIN Number so as to put a new email address for you to be able to reset you KRA Password online.

Did you know that you can easily apply and get your KRA PIN Number and KRA PIN Certificate online in less than 5 minutes by using CYBER.CO.KE today. Get it via email address or even WhatsApp upon submission.

Here at, CYBER.CO.KE, we offer unmatched KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address services to Kenyans daily. Fill and submit your request online today.

How To Reset KRA Password Online (In 7 Steps)

Step 1: Visit KRA Portal

First and foremost, the process of resetting KRA Password requires that you visit the KRA Portal using https://itax.kra.go.ke/KRA-Portal/

Step 2: Enter KRA PIN Number and Click on Forgot KRA Password

Next, on the KRA Portal login page, enter KRA PIN Number and click on the “Forgot Password” link that is located under the login button.

Step 3: Fill the Forgot KRA Password Form

In this step, fill in the forgot KRA Password form. You do this by solving the arithmetic question (security stamp) and clicking on the “Submit” button.

Step 4: KRA Password Reset for KRA Portal Account

Check your Email Address linked to the KRA PIN Number, you will receive the KRA Password Reset mail which contains your KRA PIN Number and the Password Reset that has been sent by the system and this will serve as the old/temporary password that you will use to do a full KRA Password on KRA Portal.

Step 5: Visit KRA Portal

Once you have received the Password reset email, you have to visit the KRA Portal once again for purposes of logging in by using the link https://itax.kra.go.ke/KRA-Portal/

Step 6: Enter KRA PIN Number and KRA Password Reset

On the KRA Portal login page, enter your KRA PIN Number and KRA Password reset (old password/temporary password), solve the arithmetic question (security stamp) and click on the “Login” button.

Step 7: Setup a new KRA Password

The last and the most important step in the process of How to Reset KRA Password involves filling in the security information on the KRA Portal password reset page. You will be required to fill in the following details/fields: Old Password (password reset that was sent to your email address), New Password (password that you will be using to access KRA Portal), Confirm New Password (the same password confirmation), Security Question, Security Answer, Confirm Security Answer and the Disclaimer check boxes (I Agree to the KRA Website Policy and Disclaimer and I have read the KRA Website Secure Password Policy Guideline).

Once you have filled in all the security information required for KRA Password reset above, click on the “Submit” button. You will get a message that “Your KRA password has been successfully changed” on KRA Portal and this will log you in automatically. As a reminder, ensure that you memorize your new KRA Password so that in future it will be much easier for you to login to KRA Portal using your KRA PIN Number and KRA Password. If by any chance you will have forgotten your KRA Password, then you can follow the above 7 steps to help you with resetting KRA Password online in Kenya.