How To Change Email Address Registered On iTax (KRA Portal)

The email address that is registered on your iTax account plays a very important role when it comes to receiving information from Kenya Revenue Authority (KRA). But of the most significant role is that the email address on iTax comes in handy when you have forgotten your KRA Password (iTax Password), as the password reset will normally be sent out to the email address that is registered on iTax allowing you to change the password easily.

You can easily the change the email address registered on your iTax account and use a new email address. This is important in scenarios where you want to have a specific email address on iTax that is solely responsible to receiving communications and feedback from Kenya Revenue Authority in matters tax updates and even account related updates. In this blog post, we shall cover the angle of changing email address on iTax when you are able to access your iTax account.

To be able to change the email address on your iTax account, there are a set of two main requirements that you need to ensure that you have with you. These includes both your KRA PIN Number and KRA Password (iTax Password). These two form part of the iTax login credentials and you need to use both so as to be able to login to your iTax account and easily change your email address.

READ ALSO: How To Generate KRA Nil Returns Receipt On iTax

Requirements Needed In Changing Email Address Registered On iTax

The process of changing email address on iTax account requires one to be able to login into iTax account. To login to iTax account, you need to use both your KRA PIN Number and KRA Password (iTax Password). Below is a brief description of what KRA PIN Number and KRA Password (iTax Password) entails in relation to the whole process of How To Change Email Address Registered On iTax.

KRA PIN Number

The KRA PIN Number is the most important requirement that you need to have with you when you want to login into iTax so as to be able to change the email address that is registered on iTax account. If by any chance you have forgotten or you don’t remember your KRA PIN Number, you can submit KRA PIN Retrieval request online here at CYBER.CO.KE and our support team will be able to assist with the retrieval of your lost or forgotten KRA PIN Number.

At the same time, if you are looking for a new KRA PIN Number, you can get it here in less than 3 minutes by submitting your KRA PIN Registration request at CYBER.CO.KE. Your new KRA PIN Number and KRA PIN Certificate will be sent to your Email Address once the request for KRA PIN Registration has been done and processed by our support team.

KRA Password (iTax Password)

The next requirement that you need to have with you in the process of changing email address registered on iTax is your KRA Password (iTax Password), which you will need to access your iTax account. If you don’t know or have forgotten your KRA Password, you can check our article on How To Reset KRA iTax Password. Once you have requested for KRA Password reset, a new password will be emailed to you and you can use it to log into your iTax Account.

You can only change or reset your iTax Password if the email used in KRA iTax Portal is the same that you currently have. If you don’t remember or need to change your KRA Email Address, you can submit KRA PIN Change of Email Address order online at CYBER.CO.KE and have your Email Address changed so as to enable your Reset KRA Password.

Did you know that you can easily apply and get your KRA PIN Number and KRA PIN Certificate online in less than 5 minutes by using CYBER.CO.KE today. Get it via email address or even WhatsApp upon submission.

Here at, CYBER.CO.KE, we offer unmatched KRA PIN Registration, KRA PIN Retrieval, KRA PIN Update and KRA PIN Change of Email Address services to Kenyans daily. Fill and submit your request online today.

How To Change Email Address Registered On iTax

The following are the 8 main steps involved in the process of How To Change Email Address Registered On iTax that you need to follow.

Step 1: Visit iTax (KRA Portal)

The first step in the process of changing the email address that is registered on your iTax account, is to visit iTax by using https://itax.kra.go.ke/KRA-Portal/

Step 2: Login Into iTax

Next, enter both your KRA PIN Number and KRA Password (iTax Password), solve the arithmetic question (security stamp) and click on the “Login” button to access your iTax account.

Step 3: Click On The Registration Menu Tab Followed By Amend PIN Details

Once you are logged into your iTax account successfully, click on the “Registration” menu and then click on “Amend PIN Details” from the drop down menu items list on iTax.

Step 4: Select The Mode of Amendment in the e-Amendment of Registration Form

In this step, you must choose the Amendment mode. In this example, we will opt for the Online Form mode. Although you have the option to utilize the Upload Form mode for the amendment, we recommend using the Online Form mode. The system will automatically populate other fields on the e-Amendment of Registration Form, including Applicant Type, Taxpayer Name, and Taxpayer Name. After selecting the amendment mode, proceed to the next step by clicking the “Next” button.

Step 5: Fill In The Individual Registration Amendment Form

During this step, complete the Individual Registration Amendment form by navigating ticking the check boxes for PIN and Basic Information. This is necessary as the Email Address that you want to change is situated under Basic Information within the Principal Contact Details of the Individual Registration form. Once you’ve chosen these two fields, proceed by clicking the “Submit” button.

Step 6: Under Basic Information Section, Scroll to Principal Contact Details

In this step, scroll down to the “Principal Contact Details” section and on the Main Email Address part, type in the new email address that you want to use on iTax. In order to continue using iTax functionality you are required to verify your email address.Please click “Send OTP” button to receive OTP on mentioned email address.

Step 7: Enter The Generated KRA OTP For Email Address Verification

In your updated email address on iTax, look for the KRA OTP email address verification code sent to confirm that the Kenya Revenue Authority (KRA) has received your request for Email address verification on iTax. The KRA OTP Code is crucial for final approval of the new email address intended for use on iTax. After entering the KRA OTP verification code, click on the “Submit” button. A pop-up will emerge, prompting you to confirm the new Email Address as your primary email address on the iTax. This updated Email Address is the designated channel for receiving communications and updates from the Kenya Revenue Authority (KRA). Click on the “OK” button, and Do you want to submit the data? also click on “OK” button to proceed to the last step.

Step 8: Amendment Request Has Been Completed Successfully

The last step in the process of changing the email address on iTax is tp download the newly generated KRA PIN Certificate that now contains your new email address. To download the KRA PIN Certificate, just click on the text link titled “Click here to download PIN Certificate” which will initiate the downloading of the KRA PIN Certificate. You will also receive an email from KRA about Approval of Registration Amendment as illustrated below;

Dear Taxpayer,

This is to inform you that your Registration Amendment Application submitted on 09/12/2023 with Acknowledgement Number KRA2023*******7 has been approved.

Please find the updated PIN Certificate attached.

Regards,
Commissioner
Medium and Small Taxpayer Office
Kenya Revenue Authority

This email serves as the final confirmation that the change of email address on iTax has been successful. The email also comes with an attachment of your KRA PIN Certificate which you can also download.

READ ALSO: How To File KRA Nil Returns For Unemployed On iTax

The above 8 steps sums up the whole process that is involved in changing the email address on iTax account. For the process to be successful, you need to ensure that you are able to login into iTax account using both your KRA PIN Number and KRA Password (iTax Password). Once you are logged into iTax account, follow the steps outlined above on How To Change Email Address Registered On iTax.